FREQUENTLY ASKED QUESTIONS
MY DISCOUNT CODE IS NOT WORKING, WHAT DO I DO?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
WHERE IS CLOTHING SHOP BASED?
Our clothing shop is only based online for right now.
Check out our facebbook & instagram "DBRAZYOFFICIAL" So you dont miss our new collection reveals.
CAN YOU SHIP INTERNATIONALLY?
No, our shipping isn't available in some countries because of legal restrictions or shipping carrier limitations.
For now, shipping isn't available in and doesn't ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.
We're available to all other countries and ship internationally.
How quickly are packages shipped?
Here are the shipping times for each shipping method we offer:
Overnight: next day delivery in the US
Express: 1-3 business days in the US, Canada, and internationally
Standard (Flat): 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally
WHICH COUNTRIES APPLY TO WHICH DBRAZY SHIPPING REGIONS?
Currently, DBRAZY has 6 separate shipping regions. Each shipping region has its own rates and destinations they apply to.
A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
U, V–Ukraine, United Kingdom, Vatican City
3. EFTA STATES
Iceland, Liechtenstein, Norway, Switzerland
5. AUSTRALIA / NZ
All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as Dbrazy doesn't ship to these destinations.
The above lists of countries may change periodically.
WHAT IS THE ESTIMATED DELIVERY TIME AND HOW IS IT CALCULATED?
Dbrazy's estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfilment and shipping time.
Estimated fulfilment + estimated shipping = estimated delivery time
Our fulfilment time average is 2–7 business days.
When we calculate the estimated fulfilment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
Issues with print/embroidery files
Products being out of stock
Shipping related delays like failed delivery attempts, Covid-19, service disruptions
That being said, we’ll work our hardest to meet our delivery estimates.
If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days.
Get in touch with us, we’ll check your order status and let you know how to proceed.